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Safety & Care Policies – Mack Pack Pet Care LLC

At Mack Pack Pet Care, your pet's safety, comfort and well-being is our top priority. Because we provide private in-our-home care
in a family environment, we maintain clear policies to ensure a safe and positive experience for all dogs and people involved.

🐶 Private In-Our-Home Care Only

We accept:
• One dog per client household
• OR two sibling dogs from the same household

We do not offer group boarding or commingle dogs from different households.

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📋 Required Client & Pet Screening Form

All clients must complete our Client & Pet Screening Form:

✔ Client & Pet Info
✔ Pet Care Details

✔ Medical History & Special Care Needs

✔ Diet & Meal Schedule
✔ Medications & Supplements

✔ Health & Vet Info
✔ Vaccinations & Preventatives

​✔ Behavioral Screening

✔ Safety Policies & Liability Waiver

This is required prior to any services being provided and is part of our insurance and safety protocols.

A separate form must be completed for each dog, including sibling dogs from the same household.

👉 [Complete Client Intake & Waiver Form]

(You’ll link this to your Wix/Jotform form)

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⚠️ Behavioral Transparency

For everyone’s safety, clients must disclose any history of:

• Aggression or reactivity
• Biting or attempted biting
• Resource guarding
• Anxiety or fear-based behaviors

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🏡 Home Environment & Visitors

Mack Pack Pet Care operates within a private residence. Limited third-party presence (such as family members or occasional visitors) may occur during care. Dogs may be separated, crated, gated, or otherwise managed at Mack Pack Pet Care’s discretion to ensure the safety of all people and animals.
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🏠 Property Damage

Clients are responsible for any damage to Mack Pack Pet Care’s home, property, or belongings caused by their dog during care.

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❤️ Resident Dogs

Resident dogs may be present on the premises. Introductions are thoughtfully managed and supervised to ensure a safe, positive experience. Owners may choose whether their dog participates in interactions with resident dogs or remains separate during their stay.

🐕 Supervised Play & Outdoor Time​​

All playtime and outdoor yard activities are supervised to ensure the safety and well-being of all dogs in our care.


🩺 Health & Cleanliness Policy

For the safety of all dogs, Mack Pack Pet Care does not accept dogs who are currently ill, contagious, infested with fleas or ticks, or showing signs of infectious skin conditions without prior approval. Dogs must arrive clean and in generally good health. Excessive dirt or strong odors may require bathing.

If a dog shows signs of illness, parasites, or a contagious condition during care, Mack Pack Pet Care will assess the situation and take appropriate action to support the dog's health and comfort. This may include temporary separation in a designated area, enhanced cleaning and sanitation measures and consultation with the owner regarding veterinary care if needed.

If Mack Pack Pet Care’s resident dogs are ill or there is a health concern within the home, scheduled services may be postponed or canceled to protect all pets.​​​​

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🛁 Outdoor Play & Cleanliness
Dogs may become dirty during outdoor play or weather conditions. Basic cleaning, grooming or bathing may be provided as needed for hygiene and comfort.

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🚑 Emergency Care

If an emergency occurs and the client or emergency contact cannot be reached, Mack Pack Pet Care is authorized to seek veterinary care at the client’s expense.
 

📅 Scheduling & Cancellation Policy

Walks, Drop-In Visits, Play Sessions & Mack Pack Rides

• More than 24 hours notice: No charge

• Less than 24 hours notice: Up to 50% of the service fee

• Same-day cancellations: Full service fee may apply

Boarding & Extended Care

• 7+ days notice: Full refund

• 3–6 days notice: Up to 50% of the reservation total

• Less than 72 hours notice: Full reservation amount may apply

Holiday Reservations

Holiday reservations require advanced planning and limited availability.

• Cancellations within 7 days of the reservation may be charged the full reservation amount.

Wedding & Event Pet Attendant Services

• Event reservations may require a non-refundable retainer to secure your date.

Last-Minute Booking Requests

• Requests made within 24 hours of the desired service time may be subject to a last-minute booking fee and are based on availability.

Meet & Greet Requirement

• All new clients are required to complete a complimentary meet and greet before their first service to ensure the best fit and a safe, comfortable experience for all.

Home Access & Key Handling

• Clients are responsible for providing access to their home before the first scheduled service.

• Access may be provided through a house key, lockbox, keypad entry, garage code, or other approved method.

• Client access information will be kept secure and confidential.
 

📞 Questions?

If you have any questions about Mack Pack Safety and Care Policies, please contact Amanda Martin at 267-625-8033.

Client & Pet Screening Form
 

 One Form Per Dog Required

Please complete a separate Client & Pet Screening Form & Waiver for each dog receiving care, including sibling dogs from the same household. This ensures we have accurate health and behavioral information for every pet in our care.

THIS FORM IS FOR MY:

CLIENT INFO

PET INFO

Spayed/Neutered:
Gender:
Is your dog crate trained:

PET CARE DETAILS

Personality & Temperament

How would you describe your dog’s general personality and temperament?
(Examples: calm, playful, energetic, shy, cuddly, independent, nervous, confident, etc.)

How does your dog typically play or interact with other dogs and people?
(Examples: gentle, rough-and-tumble, mouthy, growling, barking, prefers people over dogs, selective with dogs,
enjoys short play sessions, doesn’t enjoy dog play, etc.)

Does your dog prefer:

 Play Style & Social Preferences

Has your dog ever become overly excited, rough, or overstimulated during play?

If yes, what triggers this behavior (Examples: jumping, mouthing, barking, snapping, etc.) and what methods or protocols do you use to safely calm or redirect your dog?

What signs should we watch for that indicate your dog is becoming overstimulated?

Toys & Play Preferences

Does your dog enjoy playing with toys?
What types of toys does your dog typically enjoy?
Has your dog ever shown possessiveness, guarding, or aggression over toys or chews?


If yes, please explain what happens and in what situations:

Does your dog prefer to play alone or with people/dogs when toys are involved?

Are there any toys or play activities your dog should NOT have or participate in?(Examples: tug games, balls around other dogs, high-value chews, squeaky toys, etc.)

Routine & Comfort

What helps your dog feel comfortable and relaxed?
(Examples: crate time, quiet space, walks, cuddling, routines, toys, music, tv etc.)

Does your dog have any favorite items that help them feel comfortable or relaxed?
(Examples: bed, blanket, crate, toys, clothing with the owner’s scent, etc.)

Will you be providing these comfort items during your dog’s stay?

If yes, please list what will be brought:

Where does your dog like to sleep at night?

Triggers, Fears & Sensitivities

(Examples may include fireworks, thunderstorms, loud noises, strangers, children, other dogs, separation, car rides, vacuum cleaners, etc.)

Does your dog have any known triggers or fears that cause anxiety, stress, or behavioral reactions?

If yes, please explain: What the trigger(s) are, how your dog typically reacts & what helps calm or manage your dog when this occurs.

 MEDICAL HISTORY & SPECIAL CARE NEEDS

Examples: arthritis, seizures, diabetes, skin conditions, past surgeries, anxiety diagnosis, etc.)

Does your dog have any medical conditions, allergies (non-food), injuries, mobility issues, or special care needs we should be aware of?

DIET & MEAL SCHEDULE

What type of food does your dog currently eat?

Are there any foods, treats, or ingredients your dog should avoid due to allergies or sensitivities? 
(Examples: chicken, grains, table scraps, certain treats, allergies, sensitive stomach, etc.)

How much does your dog eat per meal (please include measurements such as cups, cans, or portions), and how often are meals given each day?(Example: 1 cup twice a day at 8am and 6pm)

MEDICATIONS & SUPPLEMENTS

Is your dog currently taking any medications?

If yes, please list: Name of medication(s), dosage and frequency, and instructions for administration.

Are there any medications or supplements your dog should NOT be given during care?

If yes, please list: Name of medications & supplements.

Is your dog currently taking any supplements?

If yes, please list: Name of supplement(s), amount and frequency and any special instructions.

*Is Mack Pack Pet Care authorized to provide calming treats (non-prescription) if your dog appears anxious or stressed during care?

If yes, please list: Approved products and instructions.

HEALTH & VETERINARY INFORMATION

For non-emergency medical concerns, Mack Pack Pet Care will make reasonable efforts to contact the owner and utilize the client’s primary veterinarian whenever possible.


If you do not have an emergency veterinary listed, Quakertown Emergency Veterinary Hospital will be used. In the event of an emergency, Mack Pack Pet Care will contact the owner first and then the emergency contact when possible before proceeding to the emergency vet.
     
The owner is responsible for all veterinary costs incurred during care.

VACCINATIONS & PREVENTATIVES

Please confirm your dog is current on the following and upload proof of vaccinations and preventatives prior to care.

Rabies:
Distemper/Parvo (DHPP):
Flea & Tick Prevention:
Heartworm Prevention:
Bordetella (Kennel Cough):

The Bordetella (kennel cough) vaccine is not required for care at Mack Pack Pet Care, but may be required if your dog is boarded at other facilities or attends dog daycare elsewhere.

BEHAVIORAL SCREENING

Has your dog ever bitten or attempted to bite a person or animal?

If yes, please explain circumstances, severity and provide dates. 

Does your dog have any history of

If yes, please explain in detail, including:

• What triggers the behavior (people, dogs, food, toys, space, noises, children, etc.)
• What the behavior looks like (growling, snapping, lunging, biting, freezing, barking, guarding items, etc.)
• How often it occurs
• Any past incidents or injuries caused
• What management or training has been used

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